Perform a Packet Capture (PCAP) on a Player

BrightSign support may ask you to collect a packet capture (PCAP) from a player with network issues. This gathers all the network traffic to the player and captures it in a file for analysis. 

In BrightAuthor:connected:

1. Go to the Diagnostics tab of the DWS

2. Select Network Packet Capture. Leave the defaults but adjust the time (in seconds) you want to capture.

3. Select Start Capture and then Stop Capture when you are ready

4. Go to the SD tab and download the capture.pcap file.

Open

In BrightAuthor:

1. Go to the DWS

2. Select the Diagnostics tab

3. Go to the Network Packet Capture section and select Network Capture

4. While the packet capture is running you can choose to stop it at any time or Refresh Status in the window that appears. Once you've hit the Refresh Status after the capture is complete, you'll be returned to the previous page where you'll see the capture is stopped.

5. Go to the SD tab, locate the capture.pcap file and click the disk icon to download the file.

Open